Resident Reviews

I have lived here for a year now and renewing my lease for next year was an easy decision. A great mix of grad students, young professionals, and families who live in this complex. Amenities are great - gym is kept clean and they have a sauna and steam room. The location is hard to beat - an easy walk to downtown Durham. Staff is very friendly and responsive, and the maintenance is always quick to fix any problems; I had a problem with my A/C not working, and they showed up within an hour! Only complaints are wishing it was possible to opt out of paying for the scam that is valet trash by American Waste Services (but I get this is most likely forced by their management company), windows aren't great for filtering out noise, and the walls could be a bit thicker as I can sometimes hear my neighbors.

Dec 1, 2023

Great place to live the last few years. We will cherish the friends and memories we made living at Van Alen. We hope that many others enjoy it as much as we did.

Dec 1, 2023

The VanAlen apartments are spacious and beautiful. The location is great for walking any where in Downtown Durham. The Concierge and Maintenance team is top notch and very responsive to anything that you need. The events are constantly changing and make it easy to meet other residents. We love living at the Van Alen.

Nov 27, 2023

I've really enjoyed my time living in Van Alen. Whenever there have been any issues, the staff has been very kind and helpful in solving the issue as quickly as possible. I love the amenities and the quality and cleanliness of all areas of our apartment. I don't have any pets, but I know that if that were something I considered, my experience would be the same. I highly recommend these apartments and have had a great living experience here.

Nov 27, 2023

Everything has been so nice here! The concierge is extremely kind and the maintenance has been super responsive and helpful. We also love the amenities.

Nov 27, 2023

We have genuinely been so incredibly impressed with the kindness, organization, thoughtfulness, and cleanliness of our move in and living experience. The staff are amazing, always remember our names, are efficient and supportive, and we are grateful to be here.

Nov 10, 2023

We have been here a week and the staff and residents have been very kind and welcoming! The space is clean and modern. The amenities are incredible. The staff have been more helpful than I could have ever expected!

Nov 3, 2023

Love the location that’s a plus. Love the neighbors everyone is so friendly here at van alen. Everything is so close so many restaurants around

Nov 2, 2023

We love living at Van Alen not too much to complain about! No bad experiences. The staff is welcoming and they always have residents in mind.

Oct 31, 2023

Really enjoyed living here! Loved the amenities and overall urban living. Beautiful view from the sky lounge as well. Only limitation for us was cost for multiple bedrooms, which is why we ended up moving.

Oct 27, 2023

Living at the Van Allen offers great amenities, quiet accommodations and responsive staff conveniently located near the heart of downtown, DPAC and the Durham Bulls stadium.

Oct 27, 2023

My experience with everyone in Van Alen staff is amazing I have no complaints at all ! I love it here ! I would request anyone to come live here who likes to have there peace of mind and safe environment !

Oct 21, 2023

Front desk staff are always super friendly and helpful! The maintenance team is also great - they’re quick to respond to requests and are very considerate with my dog :)

Oct 20, 2023

My wife and I love it here at Van Alen! Everyone from the residents, front office and maintenance staff are wonderful to interact with. The community is very vibrant, and well kept!

Oct 14, 2023

Great amenities, love that its pet friendly, great pool and frequent community events. Rooms are spacious with great features; staff is friendly and always available/responsive.

Oct 13, 2023

The area is fantastic and i really enjoy being able to explore and try out the various restaurants. Maintenance is so timely and always available to help out

Oct 13, 2023

Concierge staff is incredible. Maintenance staff is also great. Any issues are dealt with promptly. Events are super cool and the community is fun. It smells really nice.

Oct 10, 2023

Great! Concierge is helpful and attentive. Trash picked up regularly and hallways are clean. Amenities are great. Coffee never empty. Overall great experience.

Sep 29, 2023

I have LOVED living here. Honestly, it's the first time I have rushed to get home just to BE home, not just to get away from work or away from people, but to be in my home, my Van Alen home. Everything is perfect, but there are just two minor issues that prevent it from going to 5 stars. * We need EV chargers! I keep having to walk across the street to park and charge * it's the south, and it's pretty unavoidable, but there are too many roaches near the grills, pool, and outdoor sky lounge area. Maybe natural peppermint sprays or drying powder in the cracks in the concrete I've loved the staff, the location, the events, the little touches in the apartment, the coffee, and too many things to mention. We need: * heavier rope set (heavier than the ropes already tied down in the gym) * repair the straps in the abdominal/back extension machine in gym * post signs near trash areas that indicate the days when the dumpsters are on the street instead of in their respective areas * hot tub

Sep 28, 2023

Awesome staff they are so friendly and helpful. The amenities are top notch and always kept very nice. The sauna and pool are two of my favorite amenities here at Van Alen.

Sep 15, 2023

Moved in last month and really enjoying our experience so far! Awesome staff, amenities and events. Definitely recommend to all who are considering!

Sep 14, 2023

really great place to live! they have the best amenities and really kind leasing staff and concierge employees! I love the events and I really love the food trucks they bring

Sep 5, 2023

Good place to live in downtown Durham. Staff are friendly and try to help. Amenities are nice. The community feel is the best I’ve had at an apartment.

Aug 28, 2023

The certain features of importance has been down on the resident portal since I’ve moved in but everyone is nice here and very helpful! I also like the amount of activities here and food truck option.

Aug 24, 2023

The concierge group is professional, friendly and super helpful. Amenities are top notch at this property. The rooftop deck overlooking the Durham Bulls stadium is a unique property quality. The reason I decided on living at the Van Alen. Residents are respectful and polite. Very quiet atmosphere.

Aug 8, 2023

I renewed my lease for a second year and it was not the cheapest option but worth every penny. What I think sets this apartment apart is: 1) excellent floor plans 2) well maintained wonderful amenities which are unparalleled in the case of the roof deck 3) an amazing concierge, leasing and maintenance staff. 4) also, unlike greystar and other massive management companies, the fit and finish of the units themselves is very high quality, and has a beautiful unique industrial/modern aesthetic. 5) their are apartments closer to the center of Durham, but most everything is within walking distance if you want to walk to get breakfast or shop or eat at a nice restaurant. I have given apartments very negative reviews before. This one earned any plaudits it’s gotten.

Aug 3, 2023

Great time living here. Love the events the apartment complex holds for us. Concierge is extremely helpful and friendly and always able to answer any concerns I have.

Jul 31, 2023

Great amenities, use the gym a lot. fast respond service, great neighborhood, lots of event. Love my experience here. Would recommend to my friends.

Jul 31, 2023

The leasing office was very helpful in the move. I was able to contact them for questions, regarding the apartment as well as the community!

Jul 30, 2023

The concierge staff have all been very helpful and kind. The amenities are well maintained and clean. The community events are a really nice touch!

Jul 28, 2023

Thanks for a good experience, Van Alen. High-end apartment interior and great amenity availability and events. Would recommend to those in Durham who are looking in this budget range versus other downtown apartments.

Jul 28, 2023

Very quiet here and love the location and how close the restaurants are. My family and friends cant wait to visit since I told them I’m in the downtown area closer to them.

Jul 28, 2023

Love the amenities and the staff, who are always so friendly and professional. But the apartment is definitely on the noisy side. The walls are a bit thin and windows do not filter out noise from the outside.

Jul 16, 2023

Very satisfied with the staff, community and residents and location. I wouldn’t want to live any where else downtown besides VanAlen………………..

Jul 13, 2023

Overall the concierge staff are very helpful and eager to help out with needs throughout the apartment. There are a lot of community events that happen weekly and different themes for each month so that residents can pick up different treats.

Jul 13, 2023

I love the location and amenities the property has to offer. The staff is lovely and always helpful—a great place to live in Downtown Durham.

Jul 11, 2023

I love all of the resident events! The concierge and leasing office staff are always willing to help with anything I may need. I’m excited to be extending my lease again!

Jul 10, 2023

Lived here for about one year and absolutely loved it! The location is great and the staff is so kind, caring, and helpful. Moreover, the amenities are unbeatable!

Jul 10, 2023

It's only been a few days but the apartment and amenities are very nice, and the leasing office and concierge have been incredibly helpful and responsive.

Jul 3, 2023

This apartment complex offers an outstanding living experience, combining convenience and comfort at an affordable rate. The staff is consistently friendly and attentive, addressing concerns swiftly and professionally. Amenities such as a gym, swimming pool, and community events add to the richness of life here. The units are modern and well-maintained with exceptional attention to detail. However, parking can be a challenge during peak hours. Overall, this complex gets a solid 4.5 stars from me. It's a great place to call home.

Jun 30, 2023

Love that there are events to meet everyone else living here. Loved the trivia night that was held the other day! The concierge has been extremely helpful with my move in process, taking printouts when I need them, etc!

Jun 28, 2023

We are extremely happy with the decision, the community and how easy the staff made everything! This was surprisingly easy + the apartment is everything it was advertised to be.

Jun 28, 2023

Awesome building, amenities, staff! I love that there are always dogs around, people at the pool, and activities going on. The building design is spot on as well.

Jun 27, 2023

I have only been here for two or three days. With that being said all the ammenities are top tier(sky lounge is awesome)Staff are always friendly and considerate. Have had no issues thus far

Jun 22, 2023

Very friendly and professional concierge staff. Enjoying the bountiful apartment and community amenities. It is super quiet due to the sound control measures. Love the safety of the building. Thankful for the community involvement activities scheduled regularly and often.

Jun 21, 2023

Van Alen has extremely helpful staff, lovely apartments, and gorgeous common areas. Wish the layout was more user-friendly and easier to navigate.

Jun 9, 2023

Our experience at Van Alen has been incredible! The staff is friendly, the amenities are plentiful, and the unit finishes are stunning. This is the top community in Durham!

Jun 8, 2023

I appreciate the amenities here including the sauna, pool and steam room. However, the steam room should be hotter, as it rarely used by my friends and I due to the lack of adequate steam. I really hope this gets fixed. The concierges are very nice and so are the rest of the employees. The community is great here. If I could request anything, it would be for the steam room to be fixed (really fixed), and for the 2nd floor to smell better.

Jun 6, 2023

Friendly staff, especially the concierge team! Office staff goes above and beyond to ensure residents are taken care of. The maintenance team is very responsive and knowledgeable as well. Overall a great place to live.

Jun 2, 2023

It is a safe and very well cared for facility. Staff is very polite and professional. Not 5.0 bc there is not often A/C working in the hallway and it is stuffy.

Jun 2, 2023

Good Experience so far. I appreciate all the community events. The concierge staff are always friendly. Neighbors sometimes can get loud, but it is usually quiet.

Jun 1, 2023

I don't usually leave reviews, so you should know that I have truly been blown away by my experience here. My husband and I moved here in August, and this community has made our transition from Maryland truly a delight. From when we signed our lease to date, this has been a 5 star experience. The amenities and our actual unit is fabulous, but what sets the Van Alen apart is the community. The leasing and concierge staff come up with really engaging fun events throughout the month, that even I end up dragging my homebody self out too, because they're that fun. The neighbors are great, and I could write a separate review for the amazing and responsive maintenance team. All in all, a great experience, and very thankful that we ended up choosing to be part of this community.

May 31, 2023

A really nice downtown apartment with great amenities. We love the pool in the summer as a great way to relax and unwind. The gym is great for working out too.

May 26, 2023

I’m going on my 3rd year of living at Van Alen and continue to enjoy it! The location is great, there’s a lot of amenities and food trucks weekly :)

May 22, 2023

My resident experience has been wonderful overall. I would love to see a boxing SPEED BAG added to the fitness center. There is space on the wall in the area where the heavy bag is located. This addition, with the existing heavy bag, would enhance the work outs and training of those of us who box and use the heavy bag. This would be a terrific addition.

May 17, 2023

Best apartments in Durham. The concierge staff is amazing. Response time for maintenance requests is perfect. The pool is beautiful. Love going to the rooftop to watch baseball and fireworks

Apr 30, 2023

I have loved my experience at Van Alen thus far. It is so close to so many fun things like the Bulls Stadium, breweries, and restaurants. I also enjoy how secure the building is and all the dogs!

Apr 26, 2023

Need a hot tub. This will really bring this place together. Hot tub Hot tub Hot tub Hot tub Hot tub Hot tub Hot tub Hot tub, Hot tub, Hot tub

Apr 24, 2023

Living at VA has been great! From the concierge team to maintenance, they are top notch. The social life in the apartment is great and there are always events going on.

Apr 24, 2023

Very friendly community. The staff is very professional. Management continuously works to maintain and enhance the residence. The community events are also very thoughtful.

Apr 21, 2023

Really enjoy living here! Love the amenities, staff is helpful, and feel safe 🙂 There are sometimes some issues with the parking garage gates but seems like they are generally quick to resolve problems.

Apr 17, 2023

Van Alen is a great place to live - staff is nice, it's in a great part of downtown Durham, noise is minimal, etc.. The list goes on. Definitely have had a great experience thus far!

Apr 14, 2023

The leasing office and concierge desk is always super helpful. Maintenance requests are always completed in a timely manner and are flexible with my schedule

Apr 7, 2023

I just just if I could renew my lease 6 months early. Enough said. Great back office staff, Great building maintenance staff who aren't for some reason refuse tips! Great concierge. The facilities both in each room and in the common areas look better in persons. I'm not a design person and even I can appreciate them artistically.

Apr 4, 2023

Really enjoy the apartment complex and the staff in the office. The events seem very inclusive as well. The only downside is the noise coming from upstairs apartment is a lot louder than I anticipated.

Mar 25, 2023

While I enjoy living here, you get sold on a lot of “amenities” and other things that aren’t really the reality of living here. The gym fridge is never filled, there’s rarely ever anything stocked that claimed would always be available and the front desk isn’t as actively involved and helping as I was told when I applied to live here. Also, the fob for the doors works like 50/50 and it’s very easy for people to be able to get into the building even without a fob

Mar 17, 2023

Excellent experience living at the van Alan. I think the community involvement initiatives are absolutely outstanding and the amenities are unmatched

Mar 2, 2023

Suana is so nice! Pool is great, but wish it was open earlier and on a regular basis, say every day at 8am. Community events are great too, but would say more fruit would be good for the food in the club house. The cabinet space in the plaza studio is crucial for me, so nice. The people here are really nice including the concierges. The pricing is reasonable. The only thing that could be better is guest parking.

Mar 1, 2023

Everything has been great so far. Excited to get settled in . People are so friendly, makes the transition to downtown Durham worth it. Staff has been awesome

Mar 1, 2023

Nice place to live in downtown Durham. The gym is pretty good but wish there were a few more weights and machines to use. Pool is great. Happy to live here.

Feb 21, 2023

Everyone has been so nice during move in! The place is great and amenities are amazing. I love all the sunlight and the high ceilings! It is super quiet so perfect for doing work at home.

Feb 18, 2023

love how quiet, clean, and well maintained the facilities are! all the amenities are A1 and my unit is wonderful. I don't regret choosing this building at all!

Feb 14, 2023

I really like Van Alan so far. The place is beautiful and I love my apartment’s balcony. The location is also very nice being close to the American Tobacco Campus and downtown restaurants and bars! Biggest cons are probably that’s it’s on the pricier side and there have been a lot of issues with the garage doors functioning properly. The hallways and stairwells could maybe be maintained a little better and some of the doors (especially to the pool area) are not always secure. Overall, there are improvements to be made but I really like living in Van Alan!

Feb 6, 2023

The community here is great! Everyone is so nice and Van Alen provides great resident social experiences that are catered to the seasons and fun current events. I love the wine down wednesdays and smores events!

Feb 5, 2023

I love living here. The building, staff and amenities are all first class. the events they put on every month combined with the friendliness of the staff make it the best complex in Durham, in my opinion.

Feb 3, 2023

it is a nice and secure facility, staff is very friendly, they send notifications promptly, trash are is orderly almost all the time. elevators are clean as well

Feb 3, 2023

Build relationships with tenants and work with us a little. It’s already expensive. We have had a good experience overall. I think the concierge should be open longer at times on weekends. Security has been good. I really liked the involvement with the holiday and cocktail gatherings.

Feb 1, 2023

Great amenities and high quality apartment features. I appreciate the resident events, but I think I would prefer that budget go into providing maintenance for our apartment (our water filter recently needed to be exchanged and we had to pay for it ourselves).

Jan 27, 2023

Overall very comfortable place to live, but the staff are sometimes not accommodating, and you would think that at the VA they would be for the rent.

Jan 22, 2023

We still continue to like our apartment itself very much. We also like the staff here very much too. Our main concerns are things like broken doors, hallway messes, etc.

Jan 21, 2023

Van Alen is a great community! From the Leasing Office, the wonderful Concierge Team, to the apartments themselves it is a top notch place to live. The events they put on are great and the truly are there to help you with anything at any time!

Jan 14, 2023

The location is amazing. My favorite part is the amenities especially the sky lounge. The sky lounge makes you look at downtown durham at different perspective. Also the staff is so nice and helpful.

Jan 6, 2023

Super happy here! Love the location and being able to walk downtown or across the street to the baseball stadium. The common areas are always kept clean and the staff put effort into organizing monthly events :)

Jan 4, 2023

Great place to live! Gym is well maintained and has great equipment. Staff is also very responsive and attentive to any questions or issues that arise.

Dec 31, 2022

The leasing office and concierge desk have done an awesome job recently organizing rt so many festive events for residents. I can’t wait to attend what’s left!

Dec 16, 2022

I love living at Van Alen! The amenities are the best in the area and the staff is very helpful/welcoming. I would highly recommend this complex to a friend/family member.

Dec 12, 2022

Enjoy the location, room, and facilities, and the staff is courteous and professional. While I do not particularly care for the community events, I do appreciate the desire the host these activities.

Dec 7, 2022

The most wonderful management and concierge staff. Always so friendly and accommodating. Thank you for everything! Always trying to make a nice community!

Dec 7, 2022

Great experience so far besides the noise. Could use better noise proof windows. Also the main fence and front office team has been great to us so far

Dec 1, 2022

I have been leaving in a couple of buildings prior to this one. I dare to say that the spirit of community at this building is difficult to surpass. Everyone is very friendly and supportive and the management is always having activities to create a sense of family. I really love the experience if renting at Van Allen.

Nov 30, 2022

Overall a great place to live in downtown Durham. The gym is nice and other amenities are wonderful. Lots of staff turnover in the leasing office though.

Nov 20, 2022

The gym could use some work. Pelotons are out of order and dumbbells are missing . Other amenities are good and the events are fun. Overall pleasant experience.

Nov 15, 2022

Good experience and friendly staff. The apartment floorplan and interior sets the Van Alen apart from the other downtown Durham options. The broken garage doors are a hassle as far as the garage parking goes, but that's been fixed faster recently than in the past. If it were better value than 5-stars, but generally happy and a solid 4.5 star experience.

Nov 8, 2022

I really enjoy all the events that van alen hosts! it's extremely social and fun! I love the amenities and especially the new hammocks that have been brought into the gardens.

Nov 8, 2022

Been here a year now and have no complaints or plans to leave. Pet friendly, great co-residents. Clean and uncluttered, but warm communal spaces. Fantastic.

Nov 5, 2022

Over all is a very secure and comfortable place to live. four stars bc t in my opinion the trash removal is expensive but they are so picky what trash they will remove and which is not.. Very annoying

Nov 1, 2022

The Van Alen is an atmosphere like no other. Our community events bring solace to the environment and creates an atmosphere where neighbors can become family.

Oct 26, 2022

Have begun our second year at Van Alen. Anticipate another very positive and enjoyable year, just like our first 12 months. Would love to see a boxing speed bag added to the Fitness Center. Awesome facility, but for those of us who train on a heavy bag, a speed bag would enhance our weekly workouts. Overall, the amenities are terrific!

Oct 15, 2022

Van Alen has been a perfect fit for me and my lifestyle. The amenities are fantastic. The residents are friendly. The staff is helpful. And the neighborhood is full of things to do.

Oct 10, 2022

Really love it here so far! Had a few issues with miscommunication about parking costs and also do hear a bit of noise from the neighbors, but overall do love the community and available amenities!

Oct 7, 2022

It’s been good here! Some amenities in the building has given us pain but otherwise it’s been great. The staff is awesome and gym is great too.

Oct 6, 2022

The staff goes above and beyond to make our experience great! All of the amenities are also well-maintained and maintenance is quick to respond to any requests.

Oct 1, 2022

Great amenities. Lots of fun to watch the Bulls game from the rooftop deck. Gym has lots of versatile equipment, including peloton bikes with peloton accounts! Not to mention the sauna!

Sep 30, 2022

My time at the Van Alen is winding down. I've met a lot of fantastic friends here. There are certain frustrations that will linger (VA always trying to extract $ from its residents), but overall am thankful for my experience.

Sep 26, 2022

I’ve really enjoyed my stay here. It’s always fun activities, it’s quiet and it’s really close to everything downtown Durham! It’s the best place to live downtown for sure.

Sep 15, 2022

I have loved my time staying here and the amenities are top tier! My apartment size is the perfect size and all of the events that are thrown to make us feel at home make it even better!

Sep 15, 2022

Beautiful amenities and I love how many community events there are. I rarely hear my neighbors which speaks to the amazing sound proofing in the construction

Sep 9, 2022

Move in was great. Parking garage/offload area to apartment was easy. Biggest issue was apartment was dirty on move in. Had to clean and wipe down apartment due to various stains, dust, spiders etc. Dog park is amazing. The boy is loving it

Sep 5, 2022

It’s been great! The support from the staff here is amazing. Everything is put together and very clean. I look forward to using the pool and other fun amenities.

Aug 29, 2022

Very courteous and friendly staff. Some even remember my name. Always willing to help with what I need. Very clean common spaces. Creative and fun activities.

Aug 21, 2022

Great room and very helpful and professional staff. During move-in, Danielle ensure all everything was in order which made the process very smooth!

Aug 14, 2022

From leasing (Alijah, Karen, Danielle) to move in and packaging(entire concierge team, like Kevin, Janisha, Saxen, Ondia and others whose names Im forgetting ) to service, everything has been top notch. Within a 24 hour period I was helped by a member on every team and that was a Friday night to a Saturday morning!Josh today fixed my plumbing issue in under an hour which was ludicrous. It was a Saturday at like 9am which is crazy because I explicitly said it wasn’t a big deal. Kayla is a manager that seems to live in her office :) All were basically beyond good at their jobs from my long rental experience. Anywhere else I’ve lived similar services might have been provided on a longer time scale with less proficiency and those places were not short on plaudits in their own right; For example; Ohm in Manhattan, 100 Jay in Dumbo, etc. Im genuinely lazy and it is rare I bother to even write a review of anything. Just keep working here please! Thanks! Matt

Aug 13, 2022

Great place to live. The downtown location allows me to be able to easily enjoy everything that Durham has to offer. Plus, the amenities here at Van Alen make it such an easy place to live.

Aug 12, 2022

This building is awesome! Great amenities, great service by the concierge team, and the rooms are beautiful and well-kept. The only downsides to me are the scarcity of guest parking spaces and the lack of EV chargers in the parking deck.

Aug 9, 2022

Pretty great time here in Durham. Great staff and great location. I will only ever rent with north west raven now because the process is so easy

Jul 30, 2022

Great amenities, the kindest staff, and they truly take care of residents and the community. Plenty of building events. Very happy to be here!

Jul 26, 2022

Van Alen is the perfect place to live. Great amenities, the most kind concierge and leasing agents and great location. Very happy with our choice to live here!

Jul 21, 2022

Overall very satisfied. We had some water heater issues, and had to do some spot cleanups within the apartment. Also missing soap in some of the common areas.

Jul 10, 2022

I've enjoyed my stay here after one year. Love the location, the apartment is nice, and staff is always very helpful and responsive. My only complaint: bad cell reception.

Jul 9, 2022

Love the community so far. A few issues with apartment moving in, but everyone seems to be working hard to get anything fixed. Community is beautiful.

Jul 7, 2022

Mid-August will mark one year that we've been residents at Van Alen. We have no regrets about our decision to choose Van Alen over the other apartment complexes in downtown Durham. The location is excellent providing easy access to Durham establishments, many of them within walking distance. The Van Alen staff consistently project a positive atmosphere and make you feel that you are valued as a resident. They create activities that are a lot of fun and that galvanize camaraderie within the community. All the amenities and facilities are top-notch, especially the first rate fitness center. I could go on! We have thoroughly enjoy year one and look forward to our second year at the Van Alen.

Jul 6, 2022

Moved in a week ago and so far the experience has been a smooth one. The amenities have been great. I did however notice that the 10lb dumbbells are missing.

Jul 5, 2022

The amenities are nice. The rooftop sunsets are incredible. The grills and stairwells are sometimes dirty. There used to be rooftop heaters but they are not around anymore

Jul 5, 2022

It’s been great living in this community. The staff is great and maintenance crew is awesome as well. The activities are good too. The amenities could use a little help but nothing too much to complain about.

Jul 5, 2022

Van Allen has been excellent, from the staff to the amenities. The building is beautiful and apartment is so well designed and maintained. Unbeatable views of the Durham Bulls Athletic Park and city. We have been loving our experience so far!

Jul 5, 2022

We love our apartment at Van Alen and the community. The workers are all super nice and accommodating. What isn't great is that corporate is killing us in rent increases to the point we probably won't be able to stay, which is really disappointing.

Jul 5, 2022

Van Allen is such a cute and friendly community, we are very happy to love here. Although we would appreciate if the move in process could be less complicated.

Jul 5, 2022

Overall I've had a great time here! Main issues I've encountered (and are still a problem) are no visitor parking and the gates/elevators breaking all the time.

Jul 5, 2022

I've had a great experience being a part of the Van Alen community. The amenities, location, and neighbors are all wonderful and the staff are always willing to help when needed.

Jul 4, 2022

New to Van Alen. Love the place because its fairly friendly and everything is convenient. Can't wait to fill up my empty new apartment and enjoy Van Alen life.

Jul 3, 2022

Luxury living with a beautiful open concept. My apartment is modern with great space and tons of natural light. The amenities are wonderful from the pool to the gym and sauna.

Jun 30, 2022

Wonderful leasing staff! Made the move to Van Alen fun and easy! Amenities are great and love the number of events put on throughout the month!

Jun 26, 2022

Friendly and responsive professionals. Knowledgeable and resourceful team. All seem to enjoy their work and want to provide the highest level of service to the residents at Van Alen.

Jun 11, 2022

Lots of community events and friendly neighbors. The walls sometimes feel thin, and it's frustrated to not have dumbbells in the gym for women.

Jun 5, 2022

So far, I have loved everything. The move-in process was quick and easy and the staff has been very helpful. The amenities make it even better to feel like I am at a resort.

Jun 2, 2022

The Van Alen is a first-rate property and we're loving our life here. Great amenities, great activities, incredible staff, and amazingly quiet apartments. Two months into our lease and we couldn't be happier.

Jun 1, 2022

I would like [expect] to see some lower weight dumbbells below 25 lbs in the gym. Same with the plates. If people are stealing them then put up an additional camera don’t punish the rest of us for an amenity that should be fully accommodating when we pay for it. Dumbbells are not expensive. Skip some of the events and the money spent on those and put the money into some extra dumbbells.

Jun 1, 2022

Great amenities. Responsive staff. Fun events. Terrific neighbors. Van Alen has all these features in a safe, walkable neighborhood. Highly Recommended!

May 31, 2022

I really like living here. The events are unparalleled to any apartment I’ve lived in over the last decade of my life. The apartment community is active but also professional- I’ve never really had noise concerns, though there’s occasional pet urine it is always quickly cleaned, and people generally keep the hallways clean and there’s no funky smells. The amenities are fantastic and high ceilings and finishes in the apartments are really nice. My only complaint is that in one year, our lease went from about $1800/mo to $2400/mo and that is just crazy to have a 33% increase in such a short time frame. We are moving because of job relocation but probably would have considered moving anyway based on how expensive living here has become.

May 31, 2022

The amenities are always kept clean. The front staff is always helpful and for the most part available to get packages at any time. I really enjoy living here

May 21, 2022

Pretty Great place to live! amenities are great! The view from the rooftop lounge can't be beat! The staff is great and very responsive to requests! Overall I love living here

May 9, 2022

I love all the amenities here, I wish it was a little more accessible for people who have disability challenges, it would be great to have a wheelchair on hand or automated doors

May 3, 2022

A great community with solid amenities and super friendly, helpful staff. Really appreciate all the work that the team puts in to make this community a great place to live

Apr 19, 2022

Great place to live. The amenities are the best in Durham and the staff are always kind and helpful! We especially appreciate the maintenance staff who are always very quick to help with anything we need and keep the building looking perfect!

Apr 17, 2022

I have enjoyed living here. Events are decent, just need to do better on keeping the garags in working order those are almost always borken.

Apr 16, 2022

I am loving living here! I just moved to the area from out of town and I’m so happy this is the apartment that I chose! From the amenities to the concierge to the coziness I feel in my space, it’s perfect!

Mar 29, 2022

We have had a good time in the community here. The community is clean on the inside and have good amenities. The grills in the community work great as well. The team is courteous as well.

Mar 22, 2022

After 2+ years we still really enjoy it here. The staff is friendly, maintenance and concierge are very hard working, and the community is pretty nice. Definitely some issues with noise on occasion, broken gates/doors, and a lot of bad smells in the plaza hallways, but otherwise, it's a nice place.

Mar 20, 2022

Have enjoyed living at the Van Alen for about 7 months now. Really like the layout and feel of the apartment layout, and having a balcony is a plus. The community is quiet enough from inside the apartment but lively enough to stay entertained.

Mar 18, 2022

I have loved living here! The staff is incredibly kind and host great events for residents. The community has excellent amenities and a good location near downtown Durham.

Mar 18, 2022

My husband and I have had a great experience living at Van Alen. The location is awesome and we have enjoyed our time in Durham very much!!!

Mar 18, 2022

Amazing experience. Staff are super friendly and the residents are pleasant too! Amenities are plentiful. No complaints. Pet friendly. Overall great place

Mar 16, 2022

It’s been great living here. The staff and the amenities have been delightful. Monthly events are pretty nice too. The location makes it even better to be here.

Feb 21, 2022

I continue to love living here. the amazing location, top notch amenities, and friendly staff make the Van Alen an awesome place to call home!

Feb 17, 2022

The amenities are great and the various social events hosted by the staff are fun and great ways to meet people. Can’t wait for the warm weather for the pool to be open again and enjoy the outdoor amenities

Feb 11, 2022

Love the apartment and amenities, which allow me to both live comfortably while also working in my living space. It’s been wonderful to live here.

Feb 3, 2022

Hiring porter(s) to clean hallways and common areas both inside and outside would improve appearances. Need faster repair of things like the parking garage gates. That being said, now that they’re done they work better than before.

Feb 2, 2022

I have no major complaints. The staff is helpful and polite and the amenities and events are great. The only negative aspect is having to pay for valet trash when I can easily take my trash down the hall to the trash chute and the fact the the Peloton bikes always seem to have something but working correctly

Jan 29, 2022

LOVE the layout of the apartments and amenities; gym, pool, sky lounge, grills! Great central location, and lots of community activities!!!

Jan 14, 2022

the concierge staff is so kind and helpful! I really enjoy the amenities the apartment has to offer, especially the sauna and steam! I wish there were more get to know your neighbors events within the same floor!

Jan 8, 2022

Everything has been fantastic with our apartment! Great location, food trucks come every week, plenty of events. Definitely would recommend 10/10

Jan 3, 2022

overall the community at van alen is great - any gripes that i have are small and specific. i especially love the big windows and high ceilings in my apartment

Dec 24, 2021

It is such a lovely place to live in! Here, you can definitely find sweet neighbors and helpful staff around. The special events from Van Alen are also the best I have ever had!

Dec 24, 2021

It’s been good here :) There have been some issues but otherwise the people and community nice and clean. It’s been fun to live here and I look forward to spending the holidays here.

Dec 20, 2021

I really like living at Van Alen. Maintenance requests are answered quickly. Neighbors (and neighbors' dogs) are super friendly. The front desk staff is helpful and kind!

Dec 17, 2021

I’ve loved living with the community. The staff and amenities are top-notch with great events! They are always helpful and prompt and I would recommend this community to any potential Durham residents!

Dec 16, 2021

I love living here. It’s very convenient and everyone who works here is extremely kind. I do wish I knew my neighbors better but that is something to work on on my end

Dec 16, 2021

My flat is a decent size and style. The common area and public facilities here are very modern and comprehensive. Neighbors here are super friendly and staff in leasing office are very helpful too!

Dec 16, 2021

The staff was very nice and willing to help with any request I've had. The amenities are well kept up, which makes living here a treat. Overall, the apartments are in a great part of town where there are a ton of shops and restaurants within walking distance, which is really cool.

Dec 9, 2021

Move in was a bit tough; instructions changed mid stream and confused the movers. Otherwise experiences so far have been awesome! Everyone I’ve met so far has been welcoming and friendly-you can feel smiles behind the masks! Looking forward to my time here!

Nov 30, 2021

Thanks for the great community events! Keep them coming, especially the ones that involve sweet treats! It's also nice when pets are included, like pup cups.

Nov 29, 2021

I love this community and I love the studios. Would recommend for anyone looking for a nice, safe, and fun place to live in downtown Durham.

Nov 27, 2021

I love living at Van Alen! I live in the tower and the building is beautiful, filled with amenities and the friendliest staff, and in a great neighborhood! In the summer I love being able to spend my lunch break (I work from home) at the pool, and be able to walk downtown after work.

Nov 26, 2021

Ever since the day I moved in to the van Allen, the service experience have been absolutely fantastic. I can’t imagine living anywhere else.

Nov 26, 2021

Staff is very Understanding. Kayla especially goes above and beyond. Maintenance team is always timely. The amenities are always accessible, but steam room could use a little more attention.

Nov 24, 2021

This is such an awesome place to live. I just renewed my lease for another year and it was the easiest decision I've ever made. I especially love the monthly events Van Alen puts on.

Nov 23, 2021

I feel home here. We moved here from Europe and saw nearly all the downtown projects like Van Allen but we most felt home here. The leasing office and the front desk is amazingly friendly. Only negative experience so far I would say is the American trash service, paying 30 bucks for it but feeling like we will be punished every time is not a good experience. We believe it is okey to take our trash down personally but since it is a must payment we of course want to use it but every time we find ourselves carrying everything down by ourselves but still has to pay the service. We are in love with the fireplace and ballpark view Terrace. If sauna and steam bath part would have a small door or boho door in between the toilet the feeling would be way different than what is now:) We love Van Alen

Nov 17, 2021

We love Van Alen! Great space, location, amenities, and events! Everyone is very helpful, everything is convenient, and we feel so well equipped in our living situation!

Nov 8, 2021

There are so many great community activities here! I love the weekly food trucks that come by, giving me the opportunity to support local and enjoy something different each week

Oct 29, 2021

The property is beautiful, with great staff. Maintenance is quick to respond to requests, and the office staff is phenomenal! I love the area, it is so close to neat places like DPAC, and many unique restaurants.

Oct 27, 2021

Nice amenities and location, great views from the roof! Wish there were more retail within walking, though, especially a CVS or something like that.

Oct 17, 2021

I have been loving my apartment and could not imagine living anywhere else! The location is great and you can't beat the view from the rooftop!

Oct 15, 2021

I enjoy the great view of Durham from my window. I love how secure the building is. I also love the amenities such as the peloton, sauna and steam room l, that you don’t see at other apartments.

Oct 1, 2021

The apartments are beautiful, the staff is friendly, the amenities are amazing, and it’s a great location. What more could you ask for? I have been so happy with my choice since moving here almost a year ago.

Sep 24, 2021

I have thoroughly enjoyed my time here so far, I think the staff puts in a great deal of effort making sure there are activities and events.

Sep 24, 2021

It's a very nice neighborhood, super convenient for food and transportation. I enjoy it so much how close we are to the stadium and American Tobacco Plaza, good for walks! Love the pool and the courtyard, and events every month. Although it would be even nicer if they can replace our window (foggy between the windows) for us soon, but I think it's not a common maintenance request

Sep 23, 2021

Wish clubhouse was open longer, not sure how the pool is kept warm, going to be disappointed if it’s not usable in winter if advertised as heated year round.

Sep 23, 2021

The amenities and apartment community are amazing! The only downside is the lack of free parking for guests. Also, the administrative staff can be disorganized at times.

Sep 15, 2021

amazing apartment and amenitites for pricing! awesome community activities. only note is that public trash cans (like in garage) are often overflowing and stinky :(

Sep 9, 2021

Location and apartment layout are great. Amenities are nice and staff is friendly. It’s really hard to beet the location. Easy to walk downtown

Sep 5, 2021

I love living here at the Van Alen. It has the perfect location and amenities that cannot be found anywhere else in Durham - like the rooftop overlooking the ball field. The apartments are quiet so you can’t hear the traffic outside and very rarely do I hear any sounds from neighbors. The apartment tries to get residents involved in the community here and provides us with different events which are fun to attend! I rated a 4 star because the maintenance/cleaning and upkeep of the property has gone down hill. The garage doors and elevators break often and become a headache for residents because it takes SO long for these things to be fixed. There have been some incidents of car break ins and stolen cars. The property does have crime prevention such as gated entrances and fobs for all doors. But the fact that the security cameras haven’t been working or fixed yet is VERY concerning and something the property has complete control over. Keep your residence’s safety your top priority.

Sep 4, 2021

The building is great but there are small things that could run smoother. So far I am happy with the staff and the building amenities are great.

Sep 2, 2021

So far we are loving living in our Van Alen apt! Walking to shops and venues, plus the wonderful amenities and the friendly folks make us smile every day.

Sep 1, 2021

Amazing community, people are so kind, always saying hello in the elevators and lots of friendly dogs around. Apartment itself is also very nice.

Aug 31, 2021

I just recently moved into Van Alen and have been enjoying my experience thus far! The concerige employees are extremely welcoming (AJ and Brenda) and the leasing agents have been helpful from the start of my move in! Shoutout to Erin and Kayla for always being present and for their willingness to help out whenever needed!

Aug 31, 2021

Front desk team is awesome! I always appreciate that they are willing to help us when we are in need. They always do an amazing job. I wish that people with dogs would do a better job at taking care of their pets. I walked into the garbage area one day and a dog peed and pooped inside there. It’s not fair to the Van Alen team to have to pick up after others.

Aug 31, 2021

Lovely experience. Very good amenities. Central location and, above all, stellar staff: very kind, friendly and quick to solve any problem. Thanks.

Aug 27, 2021

Great location and resident events. After moving to the tower, I appreciate how much cleaner and better smelling the hallways are as compared to the plaza.

Aug 27, 2021

It’s been great living here, and I enjoy all of the amenities like the gym, plaza green, pool and concierge. I think some things to improve upon would be communicating with the residents more often and providing easy access to anyone in the leasing office and concierge. The parking situation outside can be hectic because people are parking off to the side of the road constantly and blocking walking paths which is annoying. Otherwise, I love it here!

Aug 27, 2021

Every about the Van Alen has been first class. The staff, from the leasing agents to the maintenance staff, to the concierge desk - all have been wonderful. I have dog as well, and it is a great place for him to live. There are many other dogs that live in the complex and he enjoys playing with them in the on-site dog park.

Aug 25, 2021

My apartment is extremely nice first and foremost. I love how everyone I have met is very welcoming and respectful. The location is also one that can’t be beat as you could walk anywhere in downtown Durham.

Aug 21, 2021

We like the community thus far and are just getting settled. The natural light in the unit is a big plus with floor to ceiling windows that make the unit feel very bright. The loading dock/moving in situation is interesting. I was surprised that there is no freight elevator into the building which would make life much easier for existing residence as well as those moving in and out of the building.

Aug 19, 2021

It’s been great!!! There are little improvements required but over all the experience has been great !! The events have been fun and game nights have only made us better :)

Aug 18, 2021

i still love living here; i do wish the door to the mailroom entrance would consistently have a door handle though... would also be cool if packages could be delivered to apt door only cause i'm a lazy pos

Aug 15, 2021

The building and unit are beautiful but we have experienced significant setbacks to setting up our WiFi that have not yet been resolved one week into living here.

Aug 10, 2021

Very good so far. Everyone has been so helpful with move in and the amenities are fantastic so far. Other residents are very nice and building is generally quiet.

Aug 7, 2021

I love Van Alex! It’s a great location and community with amazing staff! They go above and beyond to host apartment events and build a community between residents.

Aug 3, 2021

Love the apartment overall!! The hallways and stairwells in the Plaza could use a good cleaning though. There are a lot of stains in the carpet and sometimes it smells.

Jul 30, 2021

The staff has been so welcoming and the common spaces are so clean! The move in process was so smooth. Haven’t met any neighbors yet but excited to start attending some community events!

Jul 28, 2021

I have really enjoyed living here at Van Alen. The amenities are top notch, and the staff tries to provide the residents with fun experiences to build the community.

Jul 26, 2021

Enjoyed my time here! I really like the peloton bikes available in the gym. It’s fun how many community events there are as well. Had a bug infestation for a month or two bug glad that’s over!

Jul 24, 2021

Van Alen has phenomenal amenities (my favorite, the pool) with lots of community events for residents each month. I love getting to know my neighbors and feeling a part of a great community

Jul 23, 2021

So far so good! Just renewed for another year. Love the pool and glad things are open downtown. The roof deck is also great. Would love to see

Jul 20, 2021

I love my unit space and all of the amenities and events. I’m looking forward to getting to know my neighbors and going to events this week, especially yoga and HITT classes. The gym and pool are great. I’m very happy living here.

Jul 19, 2021

Van Alen is a great place to live and the staff are exceptionally nice and accommodating to every request. The rooftop is amazing and you can see the Durham Bulls play without buying a ticket.

Jul 12, 2021

I’ve had a positive experience living her so far. The location, quality of the apartment and amenities can’t be beat. My only complaints would be regarding building security. There have been garage break-ins, and many times the garage doors are left open. Additionally, the magnet fobs to get into the building seem to malfunction often.

Jul 7, 2021

It’s a great place to live and the concierge staff is always kind and helpful. The amenities are many, great and clean. The thing that I don’t like is the garbage management, but I understand the staff do their best to keep everything under control.

Jun 30, 2021

Great place to live, lots of events and very friendly people and staff. The best of everything is the location and now that the ballpark is open again, we're ready to make the most out of it!

Jun 30, 2021

I moved to the Van Alen from Ohio in the fall. In selecting an apartment, the Van Alen stood out in their efforts to host events and social outings for the community. That has truly been such an important part of my experience, and I've been able to meet so many great people as a result. Since it's a new building, sometimes the noise between apartments isn't insulated. Also, the leasing office isn't the most responsive to feedback, such as improvements for the gym facilities. But overall, one of the best buildings (if not the best) in downtown Durham. And you can't beat the rooftop view into Bulls stadium!

Jun 24, 2021

Absolutely love living here and can't say enough good things. I especially enjoy participating in the events planned by Van Alen but my real favorite are the workout classes.

Jun 23, 2021

I wish the parking garage was more secure. I end work late at night and get home around midnight. The parking garage makes me nervous with breakins and malfunctioning gates. I don’t like that cars can follow you in. I wish that deliveries could come to the door if requested

Jun 22, 2021

I moved here from out of state during covid. The community full of young working professional. The building amenities make you feel like you are on vacation at a resort. The price of the units is good deal for the square footage, building amenities, and organized events by the building staff. I highly recommend living here.

Jun 22, 2021

Very well run. Thank you so much for all of the events that are very nice for the residents to have, such as the ice cream social. Thank you also for keeping everything very clean.

Jun 22, 2021

Moved here about a little over a year ago and it has been a great place to quarantine and WFH. Neighbors are friendly, my unit is quiet and comfortable, and the events have been nice. I am excited to be close to downtown now that everything is opening back up. I enjoy the amenities but it feels like they are not maintained very well and I would not consider them "luxury" for the price we pay - i.e., the printer not working, rooftop heaters out of gas, dirty parking deck/stairwells, no enough seating at the pool, poor resources for those with pets, etc. Another area management can work on is clear and consistent communication with the residents. If I call with a question I typically get "I am not sure about that. Let me ask my manager and we'll call you back." Nine times out of ten I do not get an answer or call back and it takes a week to get everything sorted. I think making sure everyone is educated on the property and polite and prompt in their responses it goes a long way!

Jun 21, 2021

The apartment is beautiful, the amenities are exactly what I was looking for, the staff is more than happy to help, and I feel as though I got all of this for a fair price.

Jun 20, 2021

Love it here especially because of the people I’ve met and the events hosted. Can’t beat the location or amenities either. Van alen is the place to be

Jun 18, 2021

Van Alen is the best apartment community I've lived in. The apartments are spacious and modern, and the social events and amenities are top notch.

Jun 17, 2021

Love the employees. The apartments are beautiful and the amenities are stellar. Only issue is that we’ve had some issues once they started allowing Duke students to move in.

Jun 17, 2021

Living at Van Alen has been the best experience. It was the one thing that has been right over the weirdest, pretty awful (pandemic) year. The quality of the apartment/building, lack of noise, sense of community & everything about the property has made this my favorite apartment complex I’ve ever lived in.

Jun 15, 2021

Van Alen has absolutely fantastic in-unit features, incredible building amenities and super responsive maintenance staff. However, the it is inconvenient that packages are not delivered to units and that community rules are subject to change without notice.

Jun 15, 2021

It’s been a great couple years living at van alen. The apartments are built great and have lots of space. The amenities are top notched and don’t compare to anything else in Durham. The concierge team and maintenance staff are amazing and very helpful.

Jun 8, 2021

Great place to live. Very clean the Management Team is professional, responsive and caring. The location is awesome. So many great local places to choose from. Fantastic amenities!!

Jun 4, 2021

Overall living here has been good. The staff is very friendly , the property grounds are clean. However there is very often elevator/ parking gate issues. Also the noise in the courtyard late on weekends is sometimes difficult to deal with. However this is a community I would recommend.

May 28, 2021

Brenda has been an amazing asset to the team! She has helped me out so much and I am so thankful for her. :) I have needed assistance with moving things and she was able to help. I am also glad the sauna is finally open. It’s good to use that amenity.

May 26, 2021

So far everything has been first class. I have been impressed with the overall vibe, from the staff and the other residents. I am looking forward to learning more.

May 22, 2021

I love van alen! The apartments and amenities are wonderful and I've never lived in an apartment with a better management team. They are all so nice and put on more events than I can keep up with!

May 21, 2021

Van Alen has been a great choice! I looked at all the downtown options and have ZERO regrets about choosing Van Alen. The staff - sales, concierge, and maintenance - have been incredibly responsive to my needs.

May 13, 2021

Today is my two year anniversary in the Van Alen and I have loved it here!!! The amenities are great and the units are outstanding!! Very impressive

May 12, 2021

Really enjoy living at this apartment!! Staff is very nice and helpful. Enjoy the amenities too! I just did my first peloton bike class - it was great! Thanks Van Alen!

May 12, 2021

still a great living experience 6 months into my lease. everyone is always friendly and helpful. sometimes the garage door doesn't work but honestly idrc.

May 1, 2021

Love the amenities! This is a great unit and I love the neighborhood. I feel so at home here and the staff is truly incredible. I love my apartment so much.

Apr 29, 2021

I love living here. Fantastic unit and amenities. The folks that work here are kind, helpful, and professional. Would definitely recommend to those that can afford it.

Apr 28, 2021

Moving in has been a breeze, and the apartment quality is second to none. Every day we think to ourselves how lucky we are to live in this awesome place

Apr 25, 2021

Love it here! Staff is awesome and the apartments are great too. The events are pretty fun too. During the covid times the cleanliness throughout the community has been awesome too.

Apr 19, 2021

Love living here with the great amenities and proximity to downtown, as well as Duke. I am so happy that I chose to move here- it’s everything I hoped to be!

Apr 18, 2021

The amenities are beautiful and the rooftop is perfect for sunset drinks or to watch the upcoming Durham Bulls games. I’m so excited to see this community during the summer time

Apr 16, 2021

Getting on boarded as a resident was a HOT MESS, but after the first two months of trying to get the leasing office to get all of my paperwork properly together things began to settle down. I’ve found living in Van Alen to be a very enjoyable experience. The events could use a little more pizazz though ;)

Apr 15, 2021

Greg and I have only been here for about a week and have very quickly fallen in love with the community as well as our apartment. We love how friendly and open everyone is. This has made our transition to living here effortless and joyful

Apr 5, 2021

Only been living at Van Alen for about a week now and love it so far!! The concierge staff is so helpful and informative with my questions that I have had. The leasing office is so helpful and quick to answer any questions I have had as well

Apr 1, 2021

I recently moved into Van Allen and have had such a great experience so far. The staff are kind and helpful. I also really enjoy all the social events for the residents!

Apr 1, 2021

Friendly staff and maintenance. I wish the tenants would be more respectful of wearing masks as Van Alen is asking them too. Several tenants are not compliant.

Mar 18, 2021

Awesome apartments and perfect location in downtown Durham, within walking distance to Durham Bulls baseball stadium, DPAC, American Tobacco Campus, and tons of restaurants, shops, and breweries. The grounds are always pristine, the staff is super friendly, and the amenities can’t be beat.

Mar 17, 2021

Great experience! Love living here - the amenities are great and a lot of my friends/colleagues live here. Would recommend updating the Pelotons in the gym! They are falling apart.

Mar 17, 2021

Love my apartment and the community. Just a bit of traffic noise and a bummer that the garbage/recycle chose to come in the middle of the night at 1 or 2 am or 5 am. Otherwise, an ideal place to live

Mar 17, 2021

The concierge desk is very helpful and the facilities are great. Structurally, there are some sneakily odd things about the building that can be inconvenient, but overall I love living here.

Mar 17, 2021

Overall pretty good. The facilities are great, and staff are amazing. Only pitfall is out of their control and that is that most things to do around in the neighborhood are closed currently. That makes it difficult to justify the cost of living downtown right now.

Mar 17, 2021

Recently moved in and have no complaints! The apartment is beautiful, in a downtown area but quiet, has every amenity you could need. Really appreciate the dog wash area also :)

Mar 10, 2021

Do not have a negative experience to relay regarding our time here at Van Alen so far! Staff has always super helpful. Complex is very clean and enjoy the ammenities!

Mar 5, 2021

It's been a very ice process working woth you team. From the showings to working through the lease negoations. Everyone has been very helpful and kind.

Mar 4, 2021

It's been a great place to live. There have been some issues along the way but they've been getting better with how they deal with it. I've loved living here and recently even renewed.

Feb 26, 2021

Location is great and apartment is nice and new, amenities are great as well. Sound isolation between units could be better, particularly between units above and below each other.

Feb 25, 2021

I really like living at Van Alen. My apartment was clean, chic, and modern when I moved in and I have enjoyed decorating the space. The floor to ceiling windows are amazing and let in so much light to enjoy, for plants to grow, and my kitten to lay in! The community leadership is typically very response to any issues that show up and try to make living here during a pandemic still a fun experience.

Feb 24, 2021

I moved here during the pandemic from out of town. Van Alen has been wonderful to meet people! I love the variety of events. In October, when I moved there were so many activities. I wish there were more now! The concierge start is so kind and helpful. I also love the Peloton bikes and amenities. I feel so grateful to live here!

Feb 23, 2021

The office staff is wonderful, and cheery! They smile at me whenever I walk in to get a package or help me with finding another apartment within this complex.

Feb 23, 2021

It’s a threat place to live because of the following: Location is great, downtown Durham is Fantastic! The staff is professional and responsive to my needs. The amenities are awesome and well kept.

Feb 22, 2021

I really like Van Alen. But a couple of days ago we received a noise complain from concierge, without any kind of investigation. So, I’m sorry that they didn’t assure, becoming uncomfortable to be accused for something we didn’t do.

Feb 22, 2021

living at van alen has been amazing. the staff is great and very attentive and helpful. all maintenance requests are taken care off asap. great amenities

Feb 22, 2021

Absolutely love living here. The community aspect of this complex is the best out of any building I've lived in in Durham. I would definitely recommend Van Alen to others.

Feb 22, 2021

So far it's been really lovely! I wish I could meet more people and participate in more activities! I'm looking forward to the events and initiatives van alen has to offer!

Feb 21, 2021

Nice place. Gates need to be kept locked more consistently. Concierge staff is great. Grills are hard to light and cleaning tools should be provided at the grill sites.

Feb 7, 2021

My 2 dogs and I love living at Van Alen because of the cleanliness, efficiency of the staff, and amenities. I enjoy using the study rooms and rooftop. Very dog friendly apartment.

Feb 7, 2021

Van Alen is a great place to live! It’s in a quieter part of Durham near the Durham Bulls Stadium with easy access to the rest of downtown. It’s a great place for dogs with a dog spa and bark park. It’s perfect for deliveries too since the friendly concierge is there to help and sign for them if necessary. I highly recommend!

Feb 7, 2021

I have absolutely loved my time at Van Alen! The management staff are the best in Durham, and I cannot rave more about the amenities and community events Van Alen offers.

Feb 7, 2021

Location location location. With all the new construction going on around the complex proves this is a key place to live for adults. Amenities are well done and the community is friendly active and thriving

Feb 7, 2021

I've live at Van Allen for about 2 months now, and I am so happy we made the decision to become part of this community! I love the amenities, the staff is beyond friendly, and our neighbors are really great as well!

Feb 4, 2021

Pretty Great place to live! amenities are great! The view from the rooftop lounge can't be beat! The staff is great and very responsive to requests! Overall I love living here

Feb 4, 2021

So far I love living here! The community is clean and beautiful and the staff is amazingly friendly. However, I'm taking off a star because of the visitor parking situation. It's difficult coordinating parking when people come to visit.

Feb 2, 2021

It’s mostly been great. The issues with the parking garage gates and those not being fixed for months was definitely concerning. Same goes for some of the elevator issues. Both feel like things that should be fixed in a more timely fashion for a high end building.

Jan 29, 2021

Things are still pretty good. I appreciate events like the one at bull city brewery. I only wish we had moved in sooner so we could have gotten the cheaper unit that we had really wanted.

Jan 23, 2021

Staff are prompt and available to help out. They always have something fun going on for residents, and the amenities here are top notch. I love living at this community.

Jan 16, 2021

I have loved living at Van Alen. Even with COVID restrictions they continue to create safe and socially distanced events for residents, making quarantine and the pandemic a little more tolerable.

Jan 15, 2021

great place to live and great staff. It would be nice if the residents weren't so pretentious and complained about every little thing but that's not Van Alen's fault #IgnoreTheHaters

Jan 15, 2021

Location is on point and management give 80% attention. The property is well secured and protected. The place I chose to call home and gives me peace.

Jan 13, 2021

Great apartments and amenities at Van Alen! I especially enjoy the pool, gym, and grab and go Happy Hours so I can keep myself and my roommate safe.

Jan 12, 2021

The community has been great I have met a lot of nice people. The events have been great despite COVID seem to be making the best of it. My only negative was maintenance was a bit slow.

Dec 29, 2020

Have been loving our new home here at van Alen. Today it’s been an year here and we are so glad we chose van Allen as our home. The staff is amazing :)

Dec 27, 2020

Everyone has been helpful and repairs have been very fast. I am in the process of adopting a dog and I am very happy to hear that the adoption fee is waived for rescues

Dec 26, 2020

Exploring this city has been one of my favorite aspects of my entire career search experience. So happy to have picked a community that feels like home. I LOVE VAN ALEN!

Dec 25, 2020

I have been living at Van Alen for about 6 months now and have completely loved my time here. The property is always clean with no security problems that I’ve experienced. The events put on by the Van Alen staff are an added bonus - happy hours every week, movie nights, gift wrapping stations - all organized in a way to allow for safe social distancing. I am especially appreciative of ReMien Jackson and the entire front desk staff for their hard work accepting and distributing the many many holiday gift packages coming through the door. I continue to be a huge fan and very happy Van Alen resident!

Dec 14, 2020

Unit is nice and staff is always helpful, but there are constantly problems. Parking garage doors, elevator issues, etc. lead me to take one star off.

Dec 9, 2020

It is an amazing place to live and they have so many fun activities. The gym is nice and the sauna and steam room are amazing. The two pool tables are also fun.

Dec 9, 2020

Super nice rooms with high-quality kitchen and bathroom spaces. The amenities are amazing, from the rooftop deck to the gym to the lobby. Everything looks like a 5 star hotel here!

Dec 9, 2020

Beautiful apartment and great staff!!! You truly feel like you are home here. Love the finishes and upgraded design, it is nicer here than most houses!

Dec 8, 2020

Life at Van Alen is great! There are so many community events and the best amenities! The staff is great, especially concierge. I had to take 1 start because they really need a better package pick up system and the garage doors/elevators are always broken.

Dec 8, 2020

The staff is kind, courteous and always willing to help. Property is always clean and has great amenities. The tower building is always quiet, clean and the residents are real Pleasant.

Dec 2, 2020

Obsessed with my apartment! The rooftop is my favorite place to be if not at home. Love all the amenities and property aesthetic. Wouldn’t want to be anywhere else!

Dec 1, 2020

I’ve enjoyed my stay so far. I’m truly appreciative of the awesome staff, the free fitness classes offered throughout the week & the friendliness of our neighbors. Aside from the 8:30pm tap dancing/wrestling crew living above me, I’ve got no complaints. Thank you. Enjoy life.

Nov 20, 2020

The amenities are some of the nicest I’ve ever experienced in a residential setting. The staff is very friendly and eager to please. The community events are perfect to meet new people when new to the area.

Nov 20, 2020

Luxurious amenities, beautiful apartments, great community spaces, especially the pool, courtyard, and work areas. Love that we have a sauna and the roof top area, and especially the dog run!

Nov 18, 2020

There seem to be a number of facility issues, elevator, garage door. The biggest issues for me is no parking for guests other than that this is a great place and location.

Nov 17, 2020

It's clean. The community is quiet. Maintenance is very responsive, even over issues that aren't time sensitive. Great amount of community events, especially happy hour and food truck Friday. I wish we would've gotten a clearer tour at move in because we've had to find a lot of things ourselves.

Nov 14, 2020

My resident experience so far has been nothing but 5 star. Our apartment was clean and nothing broken/needing fixing when we first moved in. The fitness center and sauna are awesome ammenities, and the staff is always helpful!

Nov 13, 2020

Staff is always so friendly, property is always kept so clean, and the extended hours of the front desk are seriously so great! You have no clue how much people who work late appreciate this!

Nov 12, 2020

I believe Van Alen is an amazing place to live! My husband and I arrived on September and we are happy with amenities and concierge services.

Nov 11, 2020

Everyone has been super sweet and accommodating. Any questions or emails have been responded to in a timely manner. I also appreciate the texting system for package deliveries

Nov 4, 2020

I really enjoy all the amenities and luxuries especially during the COVID-19 pandemic. It has brought me a sense of comfort and relief to find outlets to burn off pent up energy. I like that there are so many dogs and very friendly staff to help me and my girlfriend. It’s been great staying here and being near downtown Durham in a quiet spot. I love living here!

Nov 3, 2020

I love living here so far! The staff are amazing and the community is very welcoming. The view of downtown Durham is unbeatable and there are also great amenities.

Nov 1, 2020

Amazing community, many sponsored fun events to meet neighbors and make friends (ex: happy hours, Oktoberfest) with food and drinks. Free HITT workout classes weekly are fun. Gorgeous luxury apartments. Down side is many alarms going off, building maintenance issues take a long time to be fixed (ex: elevator down >1month)

Oct 31, 2020

I’ve been extremely happy with everything at Van Alen so far! Everyone’s been friendly, and I love my apartment. The location is also a huge draw and really makes Van Alen great!

Oct 30, 2020

Van Alen is awesome! Couldn't ask for a better location and amenities. Rae at the front desk is awesome and you can't beat the view from the rooftop.

Oct 30, 2020

I like the resident events that have been going on much more frequently since September started. The fire alarm issues during the summer were annoying. Other than that the staff now working seem nice. The parking lane on the south side works well now except when the P1 parking door doesn't work.

Oct 19, 2020

The public amenities are great (although I had a less-than-perfect experience reserving the building's rooftop lounge as it was not well cleaned when we arrived) and the staff is very patient and helpful when needed. The changing status of the elevator maintenance and parking garage rules are a little alarming, but overall we love living here.

Oct 19, 2020

I have had a fantastic experience in my few months at Van Alen so far. Attentive staff and wonderful amenities. The building maintenance is super responsive and always willing to help out.

Oct 19, 2020

Living here has been great. The units are quiet and comfortable. Now that all of the amenities and events are in full swing, we've been able to enjoy all that Van Alen has to offer. We're glad to have moved here.

Oct 15, 2020

Just moving in but so far everyone has been super nice and super helpful, especially Katie who has answered my crazy amount of questions and calls!

Oct 14, 2020

Friendly neighbors and staff, timely maintenance, great amenities, and cozy apartments. Also like the option of attending different events here.

Oct 13, 2020

I’m so happy to be welcomed in a community with so many resident events. The amenities are outstanding and I can always find a socially distant space to get some work done outside when I need a break from my apartment.

Oct 9, 2020

Having just moved in, I’m loving my experience here at Van Alen. The staff are friendly and courteous, the amenities are incredible, and the neighbors are welcoming. This is an awesome community.

Oct 8, 2020

Just moved in end of August, but so far loving the apartment. Amenities are great and luxurious. Noise isolation between units, while I can hear some neighboring noise occasionally, is still better than most I think. Only complaint is the cable jacks in my unit apparently were not wired properly, or at least one of the outlets was severed. As a result, I have to have my internet modem located in my bedroom instead of living room.

Sep 29, 2020

I love Van Alen! Hugh quality and well maintained. Incredible rooftop view and a safe location. The windows let in so much light which is one of my favorite parts. The staff is helpful and quickly responsive!

Sep 29, 2020

My husband and I moved in a little over a month ago, and we are loving it so far! Our favorite parts of Van Alen are the grilling stations, the pool, the events that are held (HAPPY HOUR), and the workout facility. We would definitely recommend this community to friends!

Sep 28, 2020

Love Van Alen! The residents and staff are so kind and welcoming. Amenities are unmatched by any other complex in Durham. Favorite place in all my 6 years in Durham. Wish I moved here sooner :)

Sep 28, 2020

It has been such a pleasure living here! The staff has been welcoming and I really feel at home here. The community amenities are great and my apartment was just the right fit for me. I am definitely the envy of all my friends and they all love coming to visit, which is great because Van Alen is a lovely place to host. Katie, Drew, Rei and Merrin have been wonderful in my transition to Durham. The location is wonderful. I can walk to just about all the favorite hangout spots in downtown. This was one of the best decisions I've made.

Sep 27, 2020

My experience so far has been great. There have been some issues in terms of my apartment like leaking pipes and stuff lost a few furniture items but again everyone tried to help us as much as possible. The events have been great and the staff is awesome :)

Sep 26, 2020

True luxury amenities in an amazing location. Kind and attentive staff, and a good community vibe. Looking forward to when the pandemic lifts and downtown comes back to life.

Sep 22, 2020

Best apartment I’ve lived in! Amenities, unit, and location are all the best in a Durham! I will be recommending Van Alen to any friends that I know that are looking for a new apartment.

Sep 22, 2020

I have just moved in but I’ve been very impressed with how quiet the building is. Also, the help I had while touring and signing my lease was extremely helpful!

Sep 17, 2020

I love living in Van Alen! The location is incredible and the amenities are amazing. The rooftop deck is one of my favorite places to show my friends and family.

Sep 17, 2020

Van Alen in my opinion is the best apartment complex in Durham. I moved here a month ago and the amenities, staff and apartment floor plans are top notch!

Sep 17, 2020

So far living here has been a dream (we have only lived within Van Alen for a month). The apartment is spacious with the high ceilings and open floor plans, the amenities are great (everything is not open due to covid), and the staff are super helpful and responsive!

Sep 17, 2020

Ever since I moved here, the staff have been very helpful with everything and have answered every question. The amenities are great and always well kept!

Sep 15, 2020

Really loving the new management team. With everything being broke down recently, I really appreciate their communication to let us know exactly what is happening and how these issues will be correct.

Sep 15, 2020

I have only been here for around two months but I have enjoyed my time. I am signed up for a cycle class soon and am excited to see how it goes. Overall, great facilities and sad I can’t take full advantage due to COVID but happy that Van Alen has been working to find a happy medium. I do wish Van Alen worked harder to make sure residents wear masks in elevators or other cramped spaces.

Sep 3, 2020

Beautiful amenities, spacious apartment floorplan, friendly and extremely helpful staff. The best apartment I’ve ever had by far. Awesome events like food trucks and outdoor concerts are a major bonus!!

Sep 2, 2020

It has been great except there has been a lot of parking and electrical problems. Although the maintenance staff is absolutely amazing and polite! There needs to be more parking and guest parking available

Sep 2, 2020

The staff is amazing. I’d like to see the dog park upgraded as it’s a bit of a mud pit, and do wish the packages cane to my door but other than that staff and consierge are so friendly and accommodating!

Sep 2, 2020

My girlfriend and I have enjoyed our stay so far. Amenities are nice, and place is clean. Our pup love it as well! We wish that the security/door systems would be fixed in a timely manner, otherwise front office is great

Aug 29, 2020

It’s a threat place to live because of the following: Location is great, downtown Durham is Fantastic! The staff is professional and responsive to my needs. The amenities are awesome and well kept.

Aug 24, 2020

My boyfriend and I are very excited to be living in Durham and so thankful we found Van Alen. The staff have been very helpful during our move-in process and the building is very nice

Aug 22, 2020

Started off a little rocky with an apartment flood before we moved in, but the staff has been very helpful and supportive since we’ve moved in.

Aug 19, 2020

It is great so far! Love the space and community areas. Would love to know how Van Alen makes their lobby smell amazing - we want that for our apartment!

Aug 10, 2020

So far, so great! The staff has been incredibly helpful with my needs. The move-in process has been relatively smooth, so I don't have any complaints.

Aug 5, 2020

The move in was very seamless! I really liked how quick it was and how I was able to move my stuff in through the elevator from the garage very quickly. The room is so nice and exceeded my expectations! Only downside is not having the gym open at the time being.

Aug 2, 2020

Great amenities, friendly staff, and neighborhood feel with all the residents. Looking forward to the gym and sauna opening in the future. Wish there were fewer fire alarms going off on a weekly basis though.

Jul 30, 2020

Management is super friendly and efficient! So far I am enjoying the new place, it is quiet and I always see someone cleaning and sanitizing everything!

Jul 8, 2020

Wish there was a few more spots for dogs to relieve themselves in the complex. Other than that great location, pool is awesome and everyone here is very friendly.

Jul 8, 2020

It has been awesome!! Love the location! It is in close proximity to everything around Durham and walking distance to many of the restaurants. Ada is the best to work with too!

Jul 7, 2020

Great living experience with great amenities! I love living in the downtown area with access to so many great restaurants and bars. So happy I made the move!

Jul 3, 2020

Has been pretty good so far. We moved in about a month ago, unfortunately we haven’t been able to meet many people due to COVID 19. But we are still enjoying our apartment

Jun 30, 2020

The apartment itself is beautiful. The finishes are nice and high end. The community itself is also. The staff is friendly, and Rae the concierge and Nick the maintenance work really hard. The office staff really lacks good communication and could definitely use some work there.

Jun 30, 2020

Amazing first month :) the apartment and amenities are hard to beat. From the pool to the rooftop to the courtyard to the grills to the lounges there’s just way too much to explore. The front desk are all also so helpful and lovely.

Jun 29, 2020

The best spot in Durham! We moved here in March and could not be happier. There’s no spot I’d rather be quarantined. The location, amenities, views, residents, and vibe can’t be topped.

Jun 29, 2020

My experience so far at Van Alen has been absolutely FANTASTIC. From the leasing staff helping us out with signing a lease at the last minute To the maintenance team getting up to my apartment within an hour to address a few minor issues I discovered at move-in.. I cant say enough good things, honestly. The apartment itself is gorgeous and the community amenities are AMAZING.

Jun 5, 2020

Living at Van Alen during quarentine has been great. I love my apartment, the courtyard is a great place to lay out and be outside. I also love the rooftop. I can't wait for the pool and the gym to reopen !

May 29, 2020

Living at Van Alen is a lot of fun! The staff are friendly and the community events make a huge difference. It is so nice to get to know your neighbors in such a large building. The units are excellent and our maintenance team is top tier! We’ve loved our time at Van Alen and will be sad to say goodbye when we move out of state!

May 29, 2020

We love it here (Jack Jack does too)! Despite not being able to use the amenities, the space around us is beyond what we have ever had. The community is thriving to get out and know each other, but more importantly respects the social distancing rules!

May 29, 2020

We moved in just over a month ago and we love the apartment. It has been welcoming. Great location. We have loved getting to walk to local restaurants for takeout.

May 28, 2020

Just moved in and the staff was so helpful! The neighborhood is lovely and it’s so close to Duke where I work. Everyone here is very friendly and I can’t wait until the pool and gym open again!

May 24, 2020

I would give my experience 4 stars! I have really appreciated all of the communication from the team. The community events Jordan has hosted have been fun! I wish there was parking for guests. I also have a few issues in my particular place, but nothing extremely serious.

May 12, 2020

We have had a great year living at Van Alen. We would especially like to thank Ada and Nick and his team. They are extremely responsive! We are going to miss living here.

May 2, 2020

I love it here, but we need to uphold the standards better. For example my neighbours put their garbage outside their doors Friday morning. They could easily put it in the trash shoot. That won’t get picked up until Sunday night. It smells disgusting...

May 1, 2020

My wife and I have been living here for over 4 months and love all aspects of it. For the friendly neighbors and staff, to the great amenities and all of the near by shops. We highly recommend Van Alen to everyone.

Apr 30, 2020

I’ve been very happy here. Everyone is friendly, building is beautiful and I feel safe and comfortable here. I’m excited for things to open back up after this pandemic so I can fully enjoy all the awesome amenities we have. Love it here.

Apr 30, 2020

I absolutely love van alen. My move here was amazing, there wasn't one issue I faced. The people here are awesome and there are so many amazing amenities. The best is during these tough times also van alen has only made it easier for me. The houses here are stunning and the price is super affordable as well.

Apr 30, 2020

I have really enjoyed living in Van Alen, especially during this time of such uncertainty! I recently moved and although I have had an atypical experience, I have found the staff so professional, nice and truly caring! They do their best to make residents feel cared for, comfortable and appreciated. Thanks guys!

Apr 30, 2020

I love living in Van Alen. I wouldn’t change it for anywhere or anything else. I feel so lucky to be a resident and part of this big family❤️

Apr 30, 2020

I love everything about Van Alen! From the amazing people to the gorgeous apartments and community spaces to the perfect location. I would recommend Van Alen 10 times over!!! Great place to call home!

Apr 29, 2020

Awesome place to live! Great amenities and great location. Moved in right before coved-19 broke out, so haven’t gotten to know the community yet. Staff are great and the neighbors I have met briefly at a distance 😷 are friendly.

Apr 24, 2020

Van Alen has been really great so far. It’s everything I was hoping for in a community and I love the location. The updated features and amenities are an added bonus.

Apr 24, 2020

Just moved in recently, but so far enjoying the space, despite the stay at home order, some of the amenities are still open which is nice. Everyone I've met so far has been super friendly

Apr 13, 2020