Reviews
Resident Reviews
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Lindsey Bolster
“While the community as a whole has its struggles with shared items waiting for repair parts, we never have an issue with timeliness of maintenance within our unit. If we enter an in-unit request, it’s addressed right away, often same day or within 24 hours. The staff is always pleasant and courte…”
July 9, 2025
Carrie R
“Have loved living here for the past four months! They do a fantastic job with events. The latest one was next-door at the Lenny and it was so much fun. I can’t speak officially for all the residents, but I will say that we all love and appreciate the events as well as the leasing office who alwa…”
February 4, 2026
Mari Young
“We love living at the Van Alen. Any time we’ve had a maintenance issue, it’s always been quickly resolved. Daquan helped us recently with a maintenance issue, our call was answered promptly and the issue was handled quickly which we so appreciate! 10/10!”
February 1, 2026
Christopher McBean
“Management is super friendly and goes above and beyond to truly make this place feel like home. Ashli made the tour of the place unforgettable and really showcased friendly vibe you can expect to find here. I cannot say enough good things about this community and would HIGHLY recommend to anyone …”
January 30, 2026
Simran Kathuria
“Daquan is an excellent technician Van Allen has, he is the best maintenance professional I have ever met, having him as a support for the residents is one of the best parts of living here!”
January 30, 2026
Josh Robertson
“My living experience at Van Alen has been great so far. The common areas are clean and the surrounding area has access to the best parts of downtown Durham, while feeling safe.
Our experience with the leasing office upon move-in was very pleasant. Layla helped us find the unit that best fit our …”
January 14, 2026
Kathleen Malik
“Rob the Van Alan apt manager is SO AWESOME! I’m not super familiar with driving in downtown Durham. Upon trying to find parking for DPAC, I saw the Van Alan parking deck without realizing that it was not public parking. The gate was open and I drove in and parked, thinking I was supposed to pay o…”
January 12, 2026
John Le Houillier
“Van Alen is a pretty good apartment complex, and I’m bumping it up to 4 because of the maintenance staff, especially DaQuan and Kelvin. They are consistently kind, responsive, and do a great job keeping things clean and fixed, which makes a real difference. The grounds are kept very clean and bro…”
January 2, 2026
Rachel Bobroff
“I’m awaiting the start of my lease but the pre-rental and application process has been much better than my past rental experiences. Layla has been a great guide and partner throughout the process, always quick to communicate and give me her honest opinions, and I feel like I already have a sense…”
December 16, 2025
Yair Pedraza-Corona
“I’ve been living at Van Alen for almost six months now, and I can honestly say it’s an incredible community to call home. The leasing team (Layla and Yanahi) have consistently helped with any questions or needs, and Ashli does an amazing job creating a welcoming environment for residents while ke…”
November 25, 2025
Kellie Hawley
“Ashli the leasing manager, and Calvin our grounds manager are awesome!!!
First off, this is the best apartment living and rental experience I’ve had so far! From the time I toured with Ashli Martin up to moving in and even in my day to day interactions, she’s been nothing short of amazing- atte…”
November 24, 2025
Jacqueline Patterson
“Layla was enthusiastic and very knowledgeable. I met her at the Durham Art Walk at the Durham Arts Council. She sold me on the view of The Durham Bulls Stadium! I highly recommend checking this place out.”
November 23, 2025
chrystan young
“I had a great time stopping by Van Allen’s table at the durham art walk, Layla was such a pleasure to meet and she made me feel so welcomed! just off the interaction i would love to tour Van Alen. I met Ashli the previous day and she was also a pleasure!”
November 23, 2025
Chrissy Winston
“Ashli made me and my friends Durham Art Walk experience so fun. She gave us plenty of information about Van Alen! I will be scheduling a tour soon!”
November 22, 2025
E P
“I’ve lived here for a few years and just resigned for another. I love it here. Not just for the location and the quality of life it provides, but also the people that work here. The concierge desk is consistently lovely and helpful and the leasing agents are just the highest of quality. I do want…”
November 22, 2025
Christopher Dunaway
“From the moment you walk in, the Concierge team makes you feel at home. Shalesha is always warm and professional — she goes out of her way to help with anything you need. India has such a calm, friendly energy and always remembers residents by name. Deja brings so much positivity to the front des…”
November 13, 2025
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